Return Policy

Our focus is to provide complete customer satisfaction. If you are displeased with our services, we will offer a refund, provided the reasons are genuine and proved after investigation. Please read the fine prints of each gift before buying it, it provides all the details about the services or the product you purchase.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

 

For Cancellations please contact us via the ‘contact us’ link. 

 

Requests received later than two business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

 

Refund Policy

 

In case you are not completely satisfied with our products we can provide a refund. 

 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Only cases brought to our notice within 7 days of delivery will be entertained for a refund.

 

Reverse Pick Up to be done for the product wherever pick up service is possible, in case reverse pick up is not available, please raise a complaint on dressfactoryofficial@gmail.com.

 

Before Reverse Pick Up For refund, please ensure that the product is unused & all tags (MRP and Brand Tag) are intact.

 

Refund to be initiated once pick up is done or the mail is verified.

 

Refund will take 5-7 working days post confirmation.